Privacy Policy


PlaidCloud (“Service”) is a hosted web application developed and maintained by Tartan Solutions, Inc. This Privacy Policy explains the collection and use of information and data across the Service.
Tartan Solutions, Inc. respects your right to privacy. All information collected by PlaidCloud is used to improve the experience and quality of the Service.

User Information

When you register for PlaidCloud, we collect information such as your e-mail address and billing information.
Free user accounts do not require you to enter billing information. Services that are not free or do not have a free trial period will require entry of billing information for usage.

When you register for a PlaidCloud user account, we collect only your e-mail address and user profile. This information is used solely for identification inside the Service and email communication to and from the Service between you and members of the workspace you are using.

We may use information we collect from users to improve our Service, find and prevent fraud, analyze how our Services are used, verify functionality, conduct marketing or advertising, and for other purposes upon providing notice.


A cookie is a small amount of data stored in your computer’s hard drive, which often includes a unique identifier sent to your browser from a website’s computers. On their own, cookies do not personally identify you, only your web browser.
PlaidCloud requires the use of cookies in order to uniquely identify your browser and user preferences while signed in. We use non-permanent cookies that last up to two weeks, after which you will be required to sign in to the Service again.

Data Storage

Tartan Solutions, Inc. uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run PlaidCloud. Although Tartan Solutions, Inc. owns the code, databases, and all rights to the PlaidCloud application, you retain all rights to your data.


PlaidCloud secures data in many ways with a more detailed explanation in our Security notice. All data in transit and at rest is encrypted and kept segregated from other customer data. The PlaidCloud infrastructure is housed in state-of-the art data centers with strict access controls that are audited by outside third-parties. PlaidCloud offers various options for the user authentication processes, including Single Sign-on, Multi-Factor Authentication, and password only, with no clear-text passwords stored at any time. These options provide an advanced level of security for each customer based on their needs and the needs of their business. However, as no electronic transmission or storage of information can always remain secure, we can make no guarantees as to the security or privacy of your data.

Private Discussion

PlaidCloud’s workspaces can be set to public or private by the user of the PlaidCloud site. Tartan Solutions, Inc. is not liable for user content on other sites.


Tartan Solutions, Inc. may disclose information with our vendors and service providers as necessary for use of our Service. Under special circumstances, Tartan Solutions, Inc. may disclose personally identifiable information: as required by law, such as to comply with a subpoena, and when a user’s actions may violate the Terms of Service. We may request disclosure of your information for other purposes and will seek your consent.

Third Parties

If our Service contains any links to third party websites, products, or services, we are not responsible for the privacy practices of these third parties. This Privacy Statement does not apply to your activities or any information you disclose on any third party sites. Please read any third party privacy policies before providing them with any information.

Changes to this Privacy Policy

Tartan Solutions, Inc. reserves the right to update this policy at any time without prior notice. Any significant changes to this policy will be sent out to account owners’ registered email addresses.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the Help page.